Dimitris Vassos – Chief Executive Officer & Co-Founder at Omilia With over two decades at the forefront of AI-driven customer experience, Dimitris Vassos has redefined how enterprises engage with their customers. Starting his career at IBM UK in 1997, he played a pivotal role in deploying global voice technologies across 70+ countries before founding Omilia in 2002 — long before Conversational and Agentic AI became industry buzzwords. Under his leadership, Omilia has evolved into one of the most advanced Voice AI and Agentic CX platforms in the world, powering seamless human-like conversations for some of the largest enterprises across banking, insurance, healthcare, and quick service restaurants. Dimitris has personally led the design and deployment of more than 150 large-scale AI implementations in 17 countries, transforming how brands deliver service and scale customer care. A recognized pioneer in applied AI for customer experience, Dimitris has run Omilia as a bootstrapped business from inception to well over $50m of ARR, with a ruthless approach to delivering ROI to enterprise customers resulting in a consistent 99% Gross Retention Rate and a very clear and highly successful track record of outcompeting much more capitalized competitors.